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I placed two Orders. First one for delivery to an address in Kerala, and the second one for delivery to an address in USA.The Order to USA was delivered on time and all was well. But the Order to the address to the Capital City in Kerala was unduly delayed.However, Ekatva did respond to all my emails, and kept me informed of the problem and the progress. Their communication was much appreciated.I would not hesitate to order from them again. I wish them best of luck.